Front Desk Associate

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members

and also returning guests

• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to maximize hotel revenue
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Issue, control and release guest safe-deposit boxes in line with hotel procedures
• Communicate any outstanding guest requests or issues to management that may require

additional monitoring or follow-up

• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• May routinely book guest reservations for individuals and/or groups that are requested either by

phone or from within the hotel; process cancellations, revisions, and information updates on changes

• Work as part of a team and communicate with other departments as per hotel procedures to ensure

excellent quality and service

• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Job Type: Part-time

Required license or certification:

• Drivers License