Eligibility Specialist I

Are you a compassionate person who enjoys helping others? The Department of Workforce Services is looking for skilled and motivated individuals to fill Eligibility Specialist positions and join our team.

Job Duties

Employees in this position work within a team structure in a call center environment to interview and determine eligibility of customers applying for, or participating in, public assistance programs such as Temporary Assistance for Needy Families, General Assistance, Food Stamps, Medicaid or Child Care. Duties may include:

accurately applying complex policies and procedures in determining initial and/or continuing eligibility

assisting customers seeking financial and other supportive services primarily by identifying and assessing service needs through daily processing of an individual and team caseload.

monitoring benefit levels

ensuring timely delivery of services in compliance with federal regulations

exercising judgment in working with clients who need assistance in utilizing community, department or government resources

The Ideal Candidate

The ideal candidate for this position is someone who has:
superb communication skills – ability to communicate with customers and co-workers from all backgrounds

experience working in a call center environment

Preference

Preference may be given to individuals who:
have a 4 year college degree

have 4 years of work experience related to finance, call center, banking, insurance or health care that relates to working with medical data entry or determining eligibility

speak Spanish fluently

Why You Should Join Our Team

Besides working for a fantastic agency that is dedicated to helping the citizens of Utah, you will receive great health and retirement benefits. Click here to view a summary of benefits we offer. We also provide generous paid time off so you can spend more time with your family and have a positive work-life balance.

The Agency

The Department of Workforce Services has outlined four cornerstones to ensure that “DWS will be the best managed state agency in Utah”: Operational Excellence, Exceptional Customer Service, Employee Success and Community Connection. If you would like to hear more about this position please click here

Supplemental Information:
Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc

Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.