Hotline: 678-408-1354

Customer Service Representatives   Call Handler

Connecticut Call Center Solutions (Pty) Ltd Johannesburg, Gauteng Customer Service

We offer our clients bespoke outsourcing services tailored to their specific geographical, regulatory and customer service requirements.


The Job


  • Handle every customer call competently with a key emphasis on 1st call resolution and delighting the customer

  • Responsible for the delivery of customer excellence and being the interaction between their client and the customer

  • Contribute to company and client service level agreements, and delivering a positive customer journey
  • Meet personal/team customer outcome targets and call handling standards
  • Maintain accurate records of customer interactions, update customer accounts and general documentation onto their system
  • Ensure commitments made to customers are followed up in a timely manner
  • Provide accurate, valid and complete information to customers by using the right methods/tools


    • Skills, Experience & Attributes


  • Enthusiastic, positive & approachable manner

  • Passionate about exceeding customers expectations and delivering an outstanding customer experience

  • A great communicator, both written and verbal, who wakes up every day wanting to exceed client and customer expectations

  • Strong desire to learn, take on board feedback, strive to improve and work to personal goals as well as part of a driven, energetic team

  • Ability to multi-task, prioritise, and manage time effectively


    • Full training given however you will need to be a quick learner.

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    Contact Us

    Eltas EnterPrises Inc.
    3978 Windgrove Crossing
    Suite 200A
    Suwanee, Georgia
    30024, USA
    contact@eltasjobs.com

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