Contact Center Agent Full-Time

Do you provide personalized service that creates customer loyalty? Are you eager to deliver first class customer service the first time? Do you enjoy selling value added services to your customers? If you can answer “yes” to these questions, we may have an opportunity ideally suited for you. Idaho Central Credit Union is seeking an energetic and outgoing individual to join our team. At Idaho Central we are Members Serving Members in every aspect of our daily operations. Our Member Contact Center (Call Center) provides information and help to our members over the telephone.
Idaho Central Credit Union is a dynamic financial institution that is focused on helping our members achieve financial success. Established in 1940 we have become the largest and fastest growing financial institution in the state of Idaho. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent based organization looking for talented individuals to help our members achieve financial success.
Watch the video below for a glimpse into this position!

Responsibilities:

Cross sell and open products and services for members.

Answer member questions in an efficient and error free manner.

Provide excellent member service.

Research and make appropriate correction for members with account problems.

Answer questions regarding existing loans.

Educate members on Credit Union Services.

Keeping your manager informed of member needs or desires in regard to products and services.

Perform a variety on member transactions.

Qualifications:
High school graduate or GED. Accuracy in all areas and the ability to multitask. Good communication and interpersonal skills. Ability to determine member needs and promote Credit Union services. Ability to work under pressure. Ability to maintain the confidentiality of Credit Union records. Come join our ICCU team and work for the best!

Must be professional and courteous in manner, with a focus on details, attendance, quality and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.

Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.) Sit for extended periods of time. Lift 20-40 pounds of office supplies (copy paper, computer paper, mail, etc). Repetitive motion using wrists, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc).

(Keywords: Call Center, Banking, Bank, Finance, customer service)

Must be eligible for membership at Idaho Central Credit Union to obtain employment.

EOE/Minorities/Females/Vet/Disability

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