Client Onboarding Specialist

OnPay is a fast-growing software company in Atlanta offering a modern cloud-based payroll, HR and benefits solution to small businesses. We want to hear from you if you are looking to be a part of something special and join a great team in a fast-paced environment.

OnPay’s Onboarding team is responsible for assisting new clients transition to our award-winning software. This role offers an exciting opportunity to build and enhance client relationships. We fully understand that it is our client’s success that make us great. By doing business in this way, we deliver an exceptional experience resulting in saved time and money for our clients.

Responsibilities:

• Assist clients with onboarding inquiries and processes
• Proficiently organize and prioritize new client requests
• Audit and enter all prior payroll information for new clients
• Perform client follow-ups to ensure data collection is accurate and complete
• Follow up on client leads generated by other departments and external partners
• Lead demonstrations of our software as needed
• Generate and present new ideas for improving the client onboarding experience

Traits We Seek:

• Enthusiastic, outgoing, well-spoken individual who can positively represent our team
• Entrepreneur mentality – assumes ownership of tasks coupled with a strong work ethic
• Tailors every client interaction to enhance the client’s onboarding experience
• Willingness to go above and beyond without hesitation
• Self-starter, sense of urgency
• Detail-oriented and very organized
• Problem solver, enjoys helping others

Experience and Skills:

• Experience in a customer service and/or implementation role
• Experience in payroll (FPC/CPP preferred)
• Some college experience (degree preferred)
• Excellent written and verbal communication
• Basic computer skills
• Spanish speaking a plus

Perks:

• Casual team-oriented environment with solid work/life balance
• Competitive pay rates with eligible increases
• Three weeks paid time off plus paid holidays and generous maternity/paternity leave
• Medical, Dental, Vision, Short-term/Long-term Disability, and Life Insurance
• Free Gym Membership
• Industry-specific training
• Stocked kitchen with a variety of snacks and drinks
• Convenient Midtown Atlanta location with free parking or monthly MARTA pass
• Opportunity for advancement at a rapidly growing Atlanta-based technology company

OnPay is an equal opportunity employer. OnPay makes all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability or any other classification protected by applicable laws.

Job Type: Full-time

Experience:

• Customer Service Skills: 2 years (Preferred)

Education:

• Bachelor’s (Preferred)

Job Location:

• Atlanta, GA (Required)

License or certification:

• FPC (Preferred)