Clerk (Initial Assistance Representative)

Duties
Summary

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today’s global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

See “Other Information” for Locations.

Responsibilities

WHAT IS THE WAGE AND INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

WHAT DOES A CLERK DO? Clerks provide general clerical support to various offices. Clerks perform a critical role in the processing, distributing, and managing incoming and outgoing correspondence. The Mail and File Clerk processes both incoming and outgoing mail. In fact, Mail and File Clerks process more than a million pieces of correspondence, including tax returns, each year. The File Clerk while experiencing similar volumes is responsible for processing and filing documents.

As a CLERK you will:

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Occasional travel – 1 to 5 Nights per Month

Supervisory status

No

Promotion Potential

05

You must be at least 18 years of age or older, or at least 16 years of age or older, and meet one of the following: (1) have graduated from high school or have a certificate equivalent to graduating from high school; (2) have completed a formal vocational training program; or (3) have a statement from school authorities agreeing with the decision to pursue employment rather than continuing your education.

Qualifications

You must meet the following requirements by the closing date of this announcement:

GS-05 LEVEL: A. One year of specialized at a level of difficulty and responsibility equivalent to the GS-04 grade in the Federal service. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Specialized experience is administrative, typing or other work that indicates knowledge of the procedures and technique involved in carrying out the work of an organization and involves application of procedures and practices within the framework of established guidelines. Examples of General Clerical experience may be; A clerk, secretary, administrative assistant, maintaining accounting files, Accounts Receivable/payable filing clerk, data entry clerk, or other positions that included application of typing and/or telephone skills as a significant part of the work. OR A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. OR A combination of education and experience equivalent to that described above.
OR
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

Education

Additional information

1 (One) Position is located in Wage and Investment Customer Assistant-Relationship & Ed(Care)Field Assistance Area 4, Group 413 at the following location:

CONDITIONS OF EMPLOYMENT:

– Tour of Duty: Monday – Friday 8:00 a.m. to 4:30 p.m.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

Rating: Your application will be evaluated in the following areas: Reading, Listening, Conscientiousness, Interpersonal Skills, Flexibility, Teamwork and Customer Service. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two quality level categories, (i.e., A/B = Best Qualified, C= Qualified) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Veterans’ preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of category A/B to be rated as “well qualified" to receive special selection priority.

To preview questions please click here.

Background checks and security clearance
Security clearance

Not Required

Drug test required

No

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Help
This job is open to

Clarification from the agency

U.S. Citizens or Nationals.