Hotline: 678-408-1354

Call Center Rep-Columbus Clini

Serve as a liaison between the patient/guarantor and St. Francis Hospital to answer questions, provide information, and resolve customer issues (i.e., patient charges, balance inquiries, payment arrangements, and financial assistance).

Job Duties & Responsibilities
:

  • Respond to patient inquiries, answer questions, and address problems with a continuous focus on providing excellent customer service.

  • Address patient inquires quickly, and resolve the reason for the contact with accurate and timely information.

  • Maintain a professional and courteous disposition at all times during customer contact.

  • Analyze the information being presented by the customer or patient, ask questions, and facilitate a solution or response that is appropriate.

  • Persuade patients/customers to meet obligations to the hospital.

  • Accurately document patient/customer conversation to include agreements and information received on each account.

  • Other duties as assigned or required.

Qualifications

Minimum Education
:

  • High School Diploma or completion of GED. Associates Degree is preferred.

Minimum Work Experience
:

  • Two (2) years of customer service experience, answering inquiries and providing resolutions.

License(s) / Certification(s
):

  • None.

Knowledge, Skill, and Abilities
:

  • Knowledge of Healthcare specific software platforms/applications.
  • Proficiency using basic office equipment (scanner, copier, fax machine, etc.)
  • Proficiency using basic PC applications (i.e., Microsoft Word).
  • Follow-up skills and the ability to maintain accurate information.
  • Inter-personal skills and the ability to interact effectively with varying personality types.
  • Problem resolution skills and the ability analyze available information for a relevant solution.
  • Organizational skills, and the ability to shifts in priority.
  • Excellent customer service skills and the profound ability to be customer centric.
  • Ability to accurately type and enter data into one or more databases.

Job
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Primary Location
Georgia-Columbus

Schedule
Full-time

Shift
Day Job

Contact Us

Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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