Business Operations Project Manager

THE TEAM

The Revenue Operations mission is to enable the Revenue teams to scale and grow top line growth quickly and efficiently. The Biz Ops team specifically is charged with driving key operational initiatives for the Marketing, Sales, and Customer Success organizations as well as strategic projects for the company. The goal is to drive growth and scale through transformation of processes, systems, training, and enhanced data intelligence.

THE ROLE

The Business Operations Project Manager is an integral member of the Revenue Operations team. This position requires applied knowledge of project management frameworks and tools to optimize the planning and implementation of strategic projects and initiatives. This is a critical role and includes high-level visibility and interaction with stakeholders across the organization globally..

YOU WILL

Work closely with our Customer, Marketing, Sales, Legal, Finance, Product & Engineering teams to develop our roadmap of strategic projects and company wide initiatives.
Guide our key stakeholders through our project prioritization framework, ensuring alignment on scope, timing, project plan and final deliverables.
Partner extensively with the wider Revenue Operations teams (technical, analytical and enablement) to accurately scope the engagements required to deliver against project requirements.
Drive complex projects from initiation to completion, ensure that key success metrics are identified and tracked through the lifecycle of each project.
Implement appropriate quality & risk mitigation practices for all projects to ensure that key project partners and internal stakeholders are aligned to the project plan, scope and success metrics.
Lead consistent communication for projects and as a representative of Business Ops with customers, key internal/ external stakeholders and senior management.
Collaborate with the wider Business Operations team in the continuing improvement and refinement of our project lifecycle framework.

THE SKILL SET

3-5+ years of prior experience in leading Business Operations and/or Process Improvement projects.
SaaS project management experience in an agile environment a plus.
Knowledge and experience with SaaS tech stack such as salesforce.com, Gainsight, Marketo, Jira/Confluence etc.
Experience in cross-functional project management (desirable).
Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity.
Excellent prioritization skills – ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision.
Ability to interact with senior management, external client organizations and vendors.
Strong organizational skills, attention to detail and flexibility to multi-task across projects with varying deadlines.
Excellent verbal and written communication skillsHigh energy, self-starter with bias for action and sense of urgency to deliver results.

BONUS POINTS

Prior experience working in BizOps for high growth start-ups.
Understanding of the sales pipeline from lead to bookings and very familiar with marketing contribution to this pipeline.
Understanding of deep self serve, upsell and retention frameworks or experience.
Experience leading or working on projects adopting agile project management & agile development methodologies.

ABOUT EVENTBRITE

Eventbrite is the world’s largest ticketing and event technology platform, powering millions of events in 180 countries in 2017. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.

IS THIS ROLE NOT AN EXACT FIT?

Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

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