Supply Chain MEM Assistant Customer Service Representative

$12.76 per hour

The SC MEM Asst. Customer Service Rep will provide Fountain Beverage customers throughout the nation a single point of contact for fountain equipment service issues. Although local Pepsi bottling operations will continue to deliver, install, and service Pepsi fountain units, the ESR will ensure the rapid response to customer needs. Such needs include, but are not limited to, basic customer Q&A and troubleshooting on fountain equipment, prompt dispatch of customer service to the appropriate Pepsi Cola Bottlers, and supporting all necessary documentation to support the local teams. Key duties include:

• Use issue resolution follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers

• Following standard procedures (accuracy, quality and timeliness) to receive customer requests for service and dispatching calls to local bottling operations via phone or E-mail.

• Accurately maintaining and recording all service activity for assigned accounts by performing the administration of data entry and paperwork needed for activities

• Enabling customers to quickly repair equipment through troubleshooting problems

• Execute customer surveys to gauge customer satisfaction levels

Education, Experience and Proficiencies

Selected candidates must have strong telephone and PC data entry skills and be proficient in Microsoft’s Word and Excel. Interpersonal and phone skills in a customer service environment are expected as well as:

• Outstanding verbal and written communication skills

• Customer drive & focus; prior customer service center, or related experience

• Superior problem solving and organizational skills

Basic Job Qualifications

• High school diploma or GED

• Previous customer service experience

Preferred Job Qualifications

• SAP/Large Enterprise software experience

• Willingness to work flexible work hours

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an equal opportunity employer. Minorities/Females/Disability/Protected Veteran/Sexual Orientation/Gender Identity

Job Ref: 5000218943710