Student Support Specialist

• Serves as front-line support for CHS Student Services which includes advising, student engagement, student retention, and recruitment.
• Coordinates phone and office scheduling for advisement office, including answering phone line and assisting both prospective and current undergraduate and graduate students.
• Assists with student staff selection process including hiring and training; ensures front desk student staff delivers excellent service.
• Serves as back up to supervisor for student worker time and attendance support approval.
• Counsels and confers with students providing program procedures, policies, goals and objectives, technical guidance and problem resolution. Directs students to appropriate program advisor for further program guidance.
• Serves as liaison to faculty, staff, students, alumni and the general public in facilitating college and university initiatives, requests for information, or concerns.
• Coordinates detailed-oriented events including meetings, conferences, workshops, student engagement events, and/or special events; details include communication, room reservations, logistics, food, etc.
• Develops a college and campus network to assist the unit with operating more efficiently and supporting the goals and objectives of the unit’s strategic plan.
• Executes and coordinates office operations such as office moves; coordinates building and equipment maintenance requests; maintains keys and key log for department.
• Provides administrative support such as maintaining office calendars, maintaining record-keeping systems; develops and maintains databases and/or spreadsheets; prepares special and recurring reports containing specialized or sensitive information.
• Provides office operations support such as preparing and composing correspondence on own initiative, receiving and screening telephone calls and visitors, and prioritizing mail.
• Responds to inquiries providing information requiring comprehensive knowledge of university policies and procedures; interprets administrative decisions and policies to other staff.
• Recommends departmental policy development and revision to supervisor; updates related departmental manuals.
• Recommends organizational adjustments to efficiently and effectively accomplish assigned objectives.
• Initiates or coordinates the preparation of reports and maintenance of records pertaining to the operation of the work unit.

Bachelor’s degree in field appropriate to area of assignment AND one year of administrative and appropriate program experience; OR, Five years of progressively responsible administrative and appropriate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

• Evidence of a Bachelor’s degree
• Experience handling a high call, multiple phone line office
• Experience streamlining processes and procedures and implementing best practices
• Experience in providing customer service to current and prospective students (2 years)
• Demonstrated knowledge of event planning details and logistics
• Demonstrated knowledge of office and administrative practices and principles
• Evidence of effective verbal and written communication skills
• Experience in problem solving and decision-making
• Demonstrated knowledge of Microsoft Office suite, PeopleSoft, Degree Audit Software, and Salesforce

• Ability to clearly communicate verbally, read, write, see and hear to perform essential functions
• Activities are performed in an environmentally controlled office setting
• Use of software and computer equipment (monitor, keyboard, mouse) for extended periods of time
• Use office equipment, i.e. printers, copiers, fax machines, telephones, calculator
• Ability to lift and transport (25) pounds
• Required to stand for varying lengths of time and walk moderate distances to perform work
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts
• Use basic math

At the pulse of health, the College of Health Solutions is dedicated to developing the health workforce of the future. We’re equipping students to influence healthier lifestyle choices; develop creative interventions to improve the health of people and populations; analyze and translate large amounts of health data into solutions; maximize the technology, science, business and application of diagnostics; and address the critical and complex needs of the health care system. The college’s programmatic focus is on behavioral health, biomedical diagnostics, biomedical informatics, executive education, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, public health, the science of health care delivery, and speech and hearing science.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.