Software Implementation Specialist

Job Title: Professional Services Consultant

Location: Deerfield/Remote

About A+W A+W Software is the worldwide market leader for software in the flat glass fabrication industry. Our Software products include ERP, production planning, scheduling, and optimization software. For more information about A+W, please visit http://www.a-w.de/us/. Summary A+W seeks an experienced Professional Services Consultant to play a key role in the implementation and consulting of A+W Software by providing the necessary business process: installing, training, and applications consulting to ensure the customer’s success in using A+W applications as a tool to improve overall business performance. Duties and Responsibilities include but are not limited to the following:

• Installation and configuration of A+W Software applications by providing services
• Develop business related knowledge to be able to understand and solve customer requirements
• Provide training and technical support to both customers and A+W’s internal resources
• Prioritize, promote and support the goals and values of A+W management
• Assist with the development of reference material and procedures
• Actively map your knowledge gaps in existing and new features/modules and review resolved EC’s and cases to help bridge the gaps
• Collaborate with the sales team on pre-sale intel to establish client needs
• Work closely with the R&D team to execute required enhancements
• Based on the results of the CRP, Final Preparation & Go Live discussion, develop a plan with the client for conversion
• Take an active part in building a strong team
• Prioritize, promote and support the goals and values of A+W management
• Understand the importance of and pursue a high degree of customer serviceRequired Skills/Expected Behaviors:

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• Experience within the glass industry is preferred
• Excellent interpersonal and presentation communication skills (written and verbal)
• Strong client relationship building and negotiation skills
• Demonstrate commitment to the company’s core values of client satisfaction, continuous improvement and innovation as well as team work
• Passionate, pro-active and balanced in approach to issue resolution, internally and externally
• Open, honest and transparent communication to internal and external clients/partners to manage expectations and work completion
• Committed to working with others to find new and exciting ways of delivering business value
• Demonstrate high quality performance to drive competitive advantage and business growth

Minimum Requirements:

• Bachelor’s degree in degree in manufacturing, technology or business OR combination of equitable experience and school work
• Must be able and willing to travel up to 75% or more with potential for extended stints of continuous travel
• Functional knowledge of ERP or similar software installation/implementation is preferred
• Project Management experience or certification
• Must have good presentation, organizational, and documentation skills
• Previous software support and client interaction experience
• Perform other duties as assigned or requested
• Must be at least 18+ years of age

Job Type: Full-time

Education:

• Bachelor’s