Scheduler- International Language Bank

POSITION: Scheduler

WAGE: $14-$17.00 per hour

LOCATION: IRCO Main Office-10301 NE Glisan St. Portland, OR. 97220

APPLY AT: www.irco.org

STATUS: Full-Time/Casual

SCHEDULE: 7:30am-4:00pm 40 Hours per week

PROGRAM(S): International Language Bank (ILB)

OPENING DATE: May 9th, 2018

CLOSING DATE: Open until filled

LANGUAGE: English is Required, Bilingual Preferred

GENERAL POSITION SUMMARY:

The Scheduler provides professional, clerical and project support for the International Language Bank (ILB) Department, particularly Interpretation Services including data entries, schedules, confirm appointments, prepare monthly payrolls and invoices, and recruitments. Assists the ILB manager to develop standards and guidelines; recommending improved procedures in order to ensure the highest quality of work. Obtains client information by answering telephone calls; verifying information and maintaining database. The Scheduler will be a customer service oriented person who develops and fosters positive relationships with clients and interpreters alike. The Scheduler works in a fast-paced, multicultural environment, and advances IRCO’s mission in the community.

Consistently deliver high-level customer service for ongoing projects. Manage multiple timelines; confirm details and location specifications with customers and interpreters; manage unit response to changes in customer requests and deadlines. Perform quality control procedures to ensure all appointments meet and exceed client expectations. Perform other duties as needed such as creating name badges, running background checks, and fillings.

Work closely with ILB Manager and staff to design new processes and streamline workflows to ensure optimal performance; seek for opportunity to add value of ILB’s customer growth and retention; and develop plans and initiatives that support the broader short and long-term marketing strategy to promote activities for the ILB’s businesses. Recruit and maintain linguistic resources. Perform clerical duties as necessary for accounting and project management purposes.

QUALIFICATIONS:

A significant combination of education and experience that demonstrates the ability to perform the duties of the position. This would typically include:

Associate degree or equivalent and/or professional training in office administration, AND
1-2 years experienced working in customer service, including data entry, scheduling, people skills, informing, and customer/vendor focus
Experience in the interpretation industry is preferable
Fluency in one of the spoken immigrant/refugee languages is plus
Advanced communications skills including listening, written, spoken, presentation and influencing
Advanced ability to handle multiple tasks effectively and efficiently and manage conflicting priorities with self-direction
Ability to work with a diverse group of people
Must have great attention to detail

REQUIRED FUNCTIONS, KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of marketing concepts
Must be fluent in MS Excel, MS Word, Gmail, Web
Applications, and other similar office applications
Familiarity with MS Access, MS Project, Google Drive, or other project management/database applications is a plus
Strong internet skills for file transmission, research, networking and marketing purposes
Strong skills in intercultural, interpersonal and organizational communication
Excellent problem-solving skills and conflict resolution
Must be goal oriented and experienced in budgeting and resource management for multiple projects
Experience working with multi-cultural staff in a team setting
Proven ability to build positive customer relationships
Capability to effectively organize diverse projects and multiple tasks
Effective problem solving skills, in response to technical, human, and logistical challenges
Ability to analyze situations and make appropriate decisions
Understanding and adherence to maintain a high level of confidentiality
Aptitude to effectively deal with irate and/or demanding customers
Competence to effectively communicate with individuals and groups both verbally and in writing
Ability to upgrade technical skills and keep up with technological advances
Must be able to utilize a personal computer system and analyze data in hard copy or on-screen
Must be able to use and also perform basic maintenance on office equipment, i.e. multiple line telephone, copy machine, fax machine
Must be able to sit/stand, walk and use computer terminals for long periods of time
Ability to think and communicate creatively and strategically
Experience working under pressure, with energy and enthusiasm
Cultivate and foster strong client and vendor relationships
Ability to expand technical and linguistic knowledge set

HOW TO APPLY:

Due to the high volume of applications received, we will not be able to contact each applicant. We may not be able to return calls regarding the status of your application. If selected for an interview, we will contact you by telephone.

ABOUT IRCO:

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to promote the integration of refugees, immigrants, and the community at large into a self-sufficient, healthy, and inclusive multiethnic society. Find out more at www.irco.org.

IRCO IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Salary: $14.00 to $17.00 /hour

Required experience: