Reservations and Marketing Agent

CTC Package: $1 200.00 per month

Area: September to May – Seychelles

May to August – KZN – Umhlanga

Educational Requirements:
Diploma in Hospitably and Hotel Management

2+ Years’ experience in Reservations and Marketing.

Salary Package:
Duration of Contract: 24 Months

Flights, Visa’s all-inclusive of package

Accommodations taken care of while in Seychelles

Roles & Responsibilities:
Managing enquiries and sales coming from the agents, tour operators and contracted to the company, Seychelles as well as all direct reservation enquiries.

Answering or distributing all enquiries. Liaising with the contractor and client reservations team regarding availability, provisional and confirmed bookings as well as charter flight reservations

Quote on all pre/post booking destinations arrangements and arrange all portions of the trip on behalf of the client]

Offer to quote on international flights where applicable or put clients in contact with an airline sales person to assist

Learn all rates and packages and upsell if and where you can

Producing sales reports as required (Mainly Opera Reports)

Content production for weekly reports, social media and website content if and when this be required

Updating Opera and all booking planners as information is received

Managing the Mahe pre/post accommodation an transfers sheet and reconcile the invoices we receive from 3rd party handlers

Update flight costings sheets as per instruction. Reconcile and keep financial records as per invoices received by IDC Aviation

Ensuring that you always have a clear understanding of the task that has been assigned to you and how it is aligned to the business objectives

Ensuring that your tasks are delivered on time and of the necessary quality

Ensuring that you set accurate deadlines and meet those deadlines

Ensure that you are continually kept up to speed with the latest developments of all aspects of the company, and you understand how any changes affect your specific tasks within your role

Ensure that a process is provided whenever a routine task or project has been assigned to you. If none exists, construct one, or ask the relevant manager to do so

Continually innovate and take initiative in your role

Continually, holistically and critically asses our Sales & Marketing approach and strategy and look for areas where we can be more innovative and add value

Assist the Sales Manager in daily tasks including contracting and compiling of confidential documents

Record payments and pay strict attention to payment policies, cancellation policies and outstanding funds

Drawing up flight vouchers and sending out timeously and send updates should there be any changes to timings

Have a sound knowledge of Opera, PMS and CRS and training in Vison would be beneficial

Learn all check out and front office responsibilities as you will be scheduled to do front office (reception) on particular days of the week

Take reservations and marketing calls politely and give as much information as needed – follow up with an email if necessary

Ensure all client pre trip info is received and inserted into Opera before check in

Will fulfil restaurant and bar hosting duties as per the weekly schedule

Be able to construct good Marketing material as needed and choose correct images for particular publications

The above is a mere outline of roles and responsibilities and as your position evolves with the company so will your responsibilities

Availability: July 2018

Forward your application and include your CV in Word format with a recent photo to: [Please apply below]