MUSCP – Customer Service Resolution Specialist

To resolve all patient issues regarding patient accounts. Review/analyze patient accounts and take the necessary steps to resolve patient/guarantor issues. Assist with escalated/high priority patient account issues. Supports Customer Service staff as needed, to include new hire training as needed

Minimum Training and Education:

Bachelors Degree with 6 months medical billing experience; or Associates Degree with one year medical billing experience or High School Diploma or equivalent with 2 years medical billing experience required . Strong background in health care customer service is preferred. Working knowledge of ICD-9, ICD-10 and CPT coding required. Proficiency with Microsoft Word, Excel, and Outlook required.

Desired candidates will be punctual and dependable; goal focused with a strong work ethic. Must have excellent organizational and communication (written and oral) skills. Capable of working in a fast paced environment and prioritizing daily work responsibilities. Ability to work harmoniously with co-workers and maintain a positive, can- do disposition

Required Licensure, Certifications, Registrations:

Additional Duties and Responsibilities:

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Ability to perform repetitive motions with hands/wrists, elbows and shoulders and possess good finger dexterity.). Ability to lift and carry 15 lbs. unassisted, lift/lower objects 20 lbs. from/to floor from/to 36 inches unassisted (I), lift from 36″ to overhead 20 lbs. Frequently work in dusty areas and confined/cramped spaces. Infrequently work outside in temperature extremes. Must be able to sit for long periods of time.

Opening date: 19 May 2017 Eastern Daylight Time

Applications close: