Member Service Specialist I – Partners Federal Credit Union

This position is a “call center” representative of Partners Federal Credit Union. Member Service Specialists answer inbound calls from Members and potential Members who have questions or requests regarding their account(s) or other PFCU products and services. They interact with our Members in an efficient and effective manner while providing complete and accurate information. They use consultative sales techniques to cross-sell multiple financial products and services to ensure that Member financial needs are met. This position requires the use of several computer systems to view account information and document any changes to the Members’ account(s). By providing world-class Member service, they retain Members and build Member loyalty.

High school degree or equivalent

Proven customer service experience

Strong telephone etiquette skills, as well as verbal and written communication skills

Demonstrated proficiency with computers and technology

Ability to manage/resolve conflict

Demonstrated problem solving and decision-making skills

Demonstrated continuous improvement process skills

Proven ability to multitask, while maintaining courtesy, accuracy, and efficiency

Ability to work a flexible schedule including evenings and Saturdays

Minimum 1-2 years experience working in a high-volume inbound/outbound call center

Minimum 1-2 years experience working in a financial institution, such as a credit union or bank

Minimum 1 year lending experience

Minimum 1 year sales experience

Bilingual in Spanish or Haitian-Creole

High school degree or equivalent required

This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.