Help Desk Associate

All Blue Solutions is a Premier IBM business partner focusing on IBM’s information management and WebSphere solutions in Canada and the US for over 250 customers. We focus on building end to end solutions and operational management of systems for Fortune 500 and numerous mid-market companies. All Blue Solutions is unique as a small company comprised of highly-skilled personnel with a heavy focus on career development and a stable profitable customer base. We need all team members to be great with customers, flexible, and most of all passionate about technology. Successful candidates will be working alongside a two-time IBM Information Management Champion who has presented internationally as their mentor. We are seeking a few entry-level Help-desk Associates to serve on our DevOps team. Ideal candidates for this position will be recent graduates looking to break into the IT industry, self-starters, critical thinkers, entrepreneurial learners, excellent team players and those that desire to grow personally and professionally with a quickly-growing team.

Here at All Blue Solutions we offer:

• Monthly company lunch and events
• Employer paid Dart or Parking
• Growth opportunities and training
• Paid holidays

Responsibilities

• Tracking incoming support tickets to closure
• Performing Level-One client support such as password resets and other simple tasks
• Providing support to the technical department on all duties as required
• Manage individual projects priorities, deadlines and deliverables

REQUIRED SKILLS:

• One to three years of troubleshooting skills
• Must be able to quickly learn new software in order to support
• Great customer service skills
• Basic networking experience (firewalls, security practices)
• Good verbal and written communication skills (English)
• Engaged problem-solver who perseveres in challenges through to a swift resolution

PREFERRED SKILLS:

• One to two years experience experience using Linux
• One to two years experience as user on administrating any IBM software
• One to two years experience building or maintaining enterprise networks

*We thank all applicants, however, we are only considering candidates that are currently local to the Dallas/Fort Worth area. This position is not a remote position. All Blue Solutions is not able to provide sponsorship at this time .*

Job Type: Part-time

Salary: $12.00 to $15.00 /hour

Required experience:

• Help Desk: 1 year

Job Location:

• Dallas, TX 75201