Director of Operations

• Leadership and oversight for the overall housing assignment process including room assignments, license agreements, room transfers, exception processes, license agreement releases; reviews and interprets policies, housing renewal processes, and maintains accurate records and system/room configurations for all four campus locations
• Provides direction, administration and support while leveraging the key technology platforms of “StarRez” for occupancy management and strategic data reporting and “PeopleSoft” for billing & fee assessments, financial & configuration audits, while also supervising University Housing web services & interfaces.
• Analyzes occupancy trends, provides reports and recommends occupancy strategies and solutions.• Oversees the planning, development and coordination of all Housing operational processes for New Student Orientation programs in collaboration with University partners
• Ensures delivery of excellent customer service, providing strategic leadership for the department’s call center and walk up service transactions, as well as outgoing live and email communication exchanges
• Represents the department and serves on various department, divisional, and university community boards and participates in department, division, and university events/activities/etc.
• Contributes to the development, implementation, interpretation, and evaluation of goals and objectives related to the overall on-campus student living experience.
• Develops and maintains collaborative relationships with key campus partners including Residential Colleges, Enrollment Services, International Students and Scholars Center, and other areas within University Housing and Educational Outreach and Student Services.
• Manage and support Lenel card access and video surveillance system
• Other duties as assigned

Bachelor’s degree in a field appropriate to the area of assignment AND eight (8) years of related administrative experience, which includes five (5) years of supervisory experience; OR, Twelve (12) years of related administrative experience, which includes five (5) years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

• Evidence of a Master’s degree in Higher Education Administration , Business Administration, or closely related field, with at least ten (10) years previous Residential Life/Student Affairs experience, five (5) of which include supervision
• Experience managing university housing operations, residential services and/or occupancy management in a Residential College or Living and Learning Community model
• Experience with the StarRez student information system and/or other database/warehouse systems
• Experience in strategic planning with a demonstrated ability to achieve desired outcomes, objectives and goals
• Experience in compiling and evaluating data, preparing reports, and analyzing programs for quality assurance and efficiency
• Demonstrated knowledge of marketing and recruitment of potential customers
• Demonstrated knowledge of the principles, practices, methods and standards of management and conflict resolution
• Experience in establishing and maintaining effective working relationships with diverse populations
• Demonstrated knowledge of fiscal operations, including the ability to analyze and prepare budgeting and forecasting reports

• Communicate effectively both orally and in writing
• Professionally represent the department
• Work collaboratively across various departments within the University as well as with diverse populations and groups
• Use computers effectively – including inputting, reviewing and retrieving information, extended periods of viewing screen, using mouse and keyboard, and sitting.
• Sit or stand for duration of shift
• Walk throughout campus for meetings or events, regardless of the weather

University Housing strives to be a global leader in university student housing – building dynamic, innovative, and inclusive Residential Colleges that foster academic and personal success, empower students to create social value and lasting impacts, facilitate connection to the broader community, and support individual student persistence. ASU University Housing houses 15,000 students at four campus locations in Maricopa County. In support of the University’s philosophy of access, excellence, and impact, University Housing promotes academic success and student learning, supports the development of community among our residents, provides student-centered processes and services, and develops and maintains quality accommodations.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.