Data Analyst » EltasJobs

Reputation.com is the leader in Online Reputation Management, and our mission is to sort through the vast amounts of information about our customers represented in surveys, reviews, and other sources and derive actionable insights and tangible business results for our customers.

As a Data Analyst you will be at the center of this mission. We want you to help us develop the best algorithms to extract insights from that corpus of customer feedback, build the best models to measure the value of those insights, and lead the way in creating data products out of these models.

Responsibilities:

You will be expected to be a key contributor to one or more of our core models as we take it end-to-end from understanding business needs, to problem formulation, to modeling, prototyping, and into production.
You should be comfortable taking feedback from everyone – Product Mangers, Engineers, customers, the CEO, etc. – to help understand business objectives and constraints and contribute at various levels to deliver the most powerful models and data products, as well as build and maintain a roadmap beyond v1.

Requirements:

Demonstrated ability to solve problems using data
BS/BA degree in Data Science, Analytics, Operations Research, Statistics or a related field.
Advanced degree in a related field and/or 1+ years of relevant industry experience.
A strong background in machine learning, stochastic modeling, and predictive analytics, and/or experience building data products with these techniques. Experience with NLP/text analytics is a plus
Strong communication skills. You are able to explain models intuitively to technical and non-technical audiences.
Proficiency in Python, R, or similar and with related machine learning packages
Proficient with SQL.
Data visualization experience a plus.
Strong programming skills and/or experience or a strong interest in cluster computing frameworks such as Apache Spark are a plus

About Reputation.com:

Ninety percent of buyers say online reviews influence their purchasing decisions. A difference of one “star” in a rating leads to a 9 percent difference in revenue. Yet companies struggle to ensure that their reviews and ratings reflect actual customer satisfaction.

CMOs find themselves at the mercy of algorithms they don’t control on Google, Facebook and thousands of specialty sites – where no amount of marketing spend can offset the negative impact of a weak online reputation.

We deliver the category-leading Online Reputation Management (ORM) platform for large, multi-location enterprises. Our intelligent platform helps them:

Monitor review sites and social media
Generate more representative star ratings and reviews
Make operational changes to improve customer experience
Maximize customer retention and revenue

Reputation.com is a World Economic Forum Global Growth Company and is funded by the same top-tier venture capital firms that backed Google, Skype, Intuit and Microsoft.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status