Hotline: 678-408-1354

Customer Service Support Representati)ve (Greyhound Package Express

Customer Service Support Representative – Greyhound Package Express

Summary

The Customer Service Support Representative is the back-office support for the Call Center. L2 escalated calls are also handled in this position.

KEY RESPONSIBILITIES

  • Provide L2 support to CSRs.
  • Process all deferred and preferred boards.
  • Process all email and written correspondence.
  • Follow up with updated customer tracer information.
  • Provide support to field agents, customers, and call center staff.
  • Escalate L3 issues to Supervisor or Sr. Manager.

QUALIFICATIONS

  • High School diploma or equivalent.
  • 1+ years Call Center / Administrative.
  • 1+ years Customer Service experience.
  • Excellent customer service and communication skills required
  • Detail oriented
  • Excellent problem-solving skills
  • Experience in a customer focused multi-tasked environment preferred,
  • Strong written and oral skills (Bi-Lingual a plus)
  • Extensive knowledge of US and Canadian Geography, Trips, Next Jet,
  • Type 35 to 40 wpm

Must be able to work independently and be able to adhere to a flexible work schedule (including evenings, weekends, and Holidays)

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Contact Us

Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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