Customer Service Professional (Call Center)

Work Activities- the Customer Service Professional work activities include:

• Assisting teachers, students and other customers with math calculations, calculator operations, and educational software operations
• Troubleshooting non-functional products, including desktop software
• Processing product returns and handling a wide variety of customer inquiries
• Responding to customer e-mails within company structure and guidelines
• Adding to and improving knowledge base content to improve customer and employee self-service
• Educating teachers, students, and other customers by adding value to calls and e-mails with regard to additional services, new products, and training opportunities
• Order entry
• Other duties as assigned

Skills – Skills required for Customer Service Professional include:

• At least 1-year post-secondary education strongly preferred
• 1-year previous customer service experience – preferably in a call center environment
• Familiarity with several computer systems, including Macintosh OS X, Windows 7, and Windows 8 and Windows 10
• Mathematics skills and aptitude – at least College level Algebra –
• Proficiency with Microsoft Office Applications
• Previous teaching and/or tutoring experience in math is a plus-
• Ability to speak and express ideas clearly and concisely, both verbally and in writing
• Ability to communicate clearly with all levels of students and educators
• Strong critical thinking and problem-solving skills as well as an ability to think independently
• Ability to communicate technical solutions to a non-technical customer
• Ability to communicate advanced mathematical concepts in a clear, concise and easy to understand manner.