Customer Service Help Desk Analyst

Our Company’s engineering practices, formerly known as Failure Analysis Associates, are the leaders in the investigation, analysis, and prevention of accidents and failures. For more than forty years we have worked on significant disaster and failure investigations and have helped many corporations analyze products that you find in the market today. For over twenty years, our Environmental practices have provided scientific solutions to complex environmental problems around the world, and our Health Sciences group is one of the nation’s foremost organizations applying epidemiology, toxicology, and other health sciences expertise to public and corporate health issues.

Job Description

This position will provide assistance in maintaining and enhancing the knowledge base of the IT group through documentation. Responsibilities will also include developing training materials, giving user support, testing CSR and helpdesk updates before implementation, and analysing issues to identify the root cause.

REQUIREMENTS:
Skilled in Microsoft Office Suite.

Knowledge in ERP environment: including general sales and manufacturing principles, such as pricing, customer maintenance, scheduling, and shipping.

Pluses:
Related training/education/experience.

Knowledge in relational databases.

1 – 3 years experience

Our team of electrical engineers performs a wide array of investigations ranging from electric power systems to semiconductor devices. We operate laboratories for testing both heavy equipment and light electronic equipment. Our scope of work includes the traditional electric power and electric energy systems, as well as electronic components and systems that are the foundation for our computer, instrumentation, control, and communications systems.