Current Vacancies

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to

their roles, work tirelessly, and have the guest experience at the core of their focus daily and care

of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge

difference to our success and our contribution to the world, regardless of their role or function. For

this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this

company.

The Application Support Engineer will be involved in the implementation and support of major

business Databases and applications. The successful applicant will have to use his/her skills and

experience to react quickly to find a solution to users’ urgent problems as they occur. A key

requirement is to be responsible for the performance, integrity and security of a database and

systems. Additional role requirements are likely to include planning, development and

troubleshooting.

The Systems Application Support Engineer will report to the Systems Manager .

KEY OUTPUTS:

• Monitor Databases, Applications and services
• Log Systems Incidents, Problems and Changes via the Service Management System
• To provide application, systems, and database support
• To take ownership of Tier 2 systems problems
• Create and amend reports
• Keep stakeholders up to date with progress to complete requests, changes, tasks, incidents

and problems.

• To escalate more complex issues to management
• Deliver on tasks contributing towards successful projects
• Updating and creating new documents to include to the ICT knowledge base
• To liaise with third parties to achieve the ICT objectives
• Contribute to delivering an after-hours support services

Operational

• Responsible for troubleshooting problems relating to SQL and front end applications, in such

a way that ensures minimum impact to andBeyond Computer users, whilst maintaining the

integrity of the data and systems.

• Configure systems, applications and databases
• Create new and enhance existing SQL/SSRS and Crystal reports
• Create new and enhance existing systems workflows
• Analyse business requirements and contribute to delivering technical solutions to meet

business objectives.

• Contribute to the general maintenance of the databases and applications, including

upgrades.

• Writing technical documentation, including updating systems standards, operating

procedures and system functionality.

• Modifying the database structures against set requirements
• Enrolling users and maintaining system security
• Controlling and monitoring user access to databases
• Backing up and restoring databases when required
• Build database scheme, tables, procedures and permissions

Projects and Changes

• On-going functionality analysis of software and research of new software.
• To plan and implement changes while adhering to change controls.
• Deliver on tasks that contribute towards successful and timely project delivery.
• Contribute to the creation of Systems documentation
• Deliverer as a member of project teams, including contributing to database development,

commissioning and installing new applications, customizing existing applications, and

migrating data.

• Liaise with project managers, front end users and suppliers where necessary to meet project

deliverables

General

• Establish and maintain a positive relationship with fellow &Beyonders, service providers and

internal ICT team members

• Keep abreast of changes, external as well as within the &Beyond environment, that could

impact IT services.

• Pro-actively identify threats that could impact IT services negatively and opportunities that

could improve the uptime or value of IT services

• Achieve a satisfactory level of technical and professional skill and knowledge in position-

related areas; keeping abreast of current developments and trends in area of expertise.

SKILLS REQUIRED:

• Consistent high standard of personal presentation
• Expert communication skills, both verbal as well as written
• Good Outlook, Word and Excel usage skills
• Exceptional troubleshooting skills

EXPERIENCE REQUIRED:

• 4 years’ experience working with Information Technology, preferably focusing on application

support and/or database administration

• Experience of MS SQL Server in a working environment, including sound knowledge of

constructing SQL queries

• Practical knowledge of the Windows desktop and server environment

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• Good knowledge of Information system terminologies, concepts, functions, policies, and

procedures

• Extensive experience with SQL Reporting Services, Crystal Reports, VB.Net, Web Services and

XML

• Knowledge or experience relating to ACCPAC, RMS, Tourplan and Maximizer is an advantage

Education/qualifications:

• Relevant Certification, IT Diploma or Degree required

PERSONAL ATTRIBUTES:
The successful candidate should: have an enquiring mind, be methodical, pay attention to detail,

show perseverance and patience, possess the ability to work under pressure and multi-task, possess

the ability to put thoughts and ideas on paper, have high energy level, be flexible, be organized,

possess the ability to overcome obstacles and persist with the task at hand, be adaptable, be

diligence and self-motivated, be passionate about technology and delivering exceptional service.

TRAVEL

Due to the nature of the work and the location of regional offices and lodges, intermittent traveling

might be required.

We reserve the right not to make an appointment .

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