Controller

TML Service Experts is seeking a dynamic Controller to join the team in Boise, ID!

The Controller position has the responsibility for the implementation and administration of company policies, procedures, systems and controls within the centers that have a direct effect on the organization’s accounting function. This position works independently with limited supervision on a daily basis. Primary focus includes, but is not limited to, ensuring that all established company processes and procedures of the center are complied with on a daily basis, monthly financials are prepared timely and accurately, and working directly with the General Manager, other managers and the Regional Controller, as applicable, to develop and implement center specific processes and procedures to improve/enhance the operational effectiveness and efficiency of the center.

Duties include, but are not limited to:

• Acts as Strategic Business Partner to the General Manager.
• Ensure compliance to all accounting policies and internal controls while making recommendations for process improvements, which can result in cost savings and efficiencies.
• Coordinates with the NAAC and the Regional Controller to ensure that all transactions are processed as per company procedures in an effort to ensure the journals, ledgers and other records, including payroll records, are properly maintained.
• Provide timely and accurate financial reporting to management.
• Plan, coordinate and direct the overall operations of the Administrative and Back Office Departments.
• Advise the General Manager on measures required to conserve the assets and positive cash flow of the company with respect to working capital.

Responsibilities include, but are not limited to:

• Accounts Payable / Purchase Orders – Oversee the AP/PO process at the center, insuring strict compliance with stated company policies, assisting when needed, in the creation and processing of purchase orders. Ensure that all invoices, statements & credits are being submitted to the corporate AP as scheduled. Ensure that all vendor statements are being reviewed at the center prior to submission, and that any discrepancies are researched.
• Accounts Receivable – Ensure compliance with collection policies of the company in the collection process and contacting delinquent accounts. Ensure that company policy with respect to credit memos, debit memos and write offs is being complied with.
• Inventory – Oversee the month-end physical inventory process, ensuring compliance with company policies. Additionally, responsible for the administrative month-end physical inventory process, including the required SOX documentation. Oversee the day to day handling of inventory and work with the General Manager and other managers to insure accuracy and compliance with company policy.
• Jobs (POC) – Oversee and ensure compliance with the company POC Job process, including but not limited to, the setup of the Job, ongoing job management, closing of the Job, job file documentation, etc. Ensure accuracy of the Job Module and the related revenue and costs.
• Jobs (J Tickets) – Oversee and ensure compliance with the company Job Ticket process, including but not limited to, the setup of the Job, ongoing job management, closing of the Job, Job Costing, job file documentation, etc.
• Cash & Credit Cards – Handle all monies coming into the center and deposit them into the bank. Ensure that the “Cash Handling” process is in place and being adhered to at all times.
• Warranties – Oversee the process for handling warranty claims. Ensure that claims are being handled in accordance with appropriate vendor’s warranty processes and with company policy. Oversee the Returned Goods Authorizations to track credits from vendors.
• Ensure that all End of Month reports, such as the RGA log, AP accruals, Commission & Spiff accruals, End of Month Workbook, etc. are completed accurately and submitted to the NAAC timely.
• Generate various system reports in order to document update status of center activities and complete required forms for month, quarter and year-end close.
• Ensure that all documented SOX policies & procedures are being followed and that all required files and documents are being generated, reviewed, signed and retained as appropriate.
• Ensure that customer service complaints are being handled in a professional manner with the focus on “more than satisfied customers” in all decisions.
• Responsible for local assets assigned to the center (vehicles, FAST devices, computers, facility, etc.) and coordinate with General Manager as appropriate.
• Provide leadership, direction and support to center personnel.
• Ensure work is conducted in compliance with state and local regulations and in accordance with licensing requirements.
• Ensure accuracy of and compliance with payroll requirements for center employees (timesheet submittals, approvals, etc.). Oversee the gathering of data related to various spiff programs in place and ensure the accuracy and timely submission for entry by the corporate Payroll department.
• Review on an annual basis (minimum) with workers their responsibilities and measure their performance against these responsibilities on an ongoing basis.
• Insure that customer service specialists and dispatchers provide the highest levels of customer experience.
• Administer performance management by identifying improvement opportunities, providing effective feedback, coaching, training, professional development and corrective action.
• Perform quality checks, identify areas of improvement and implement measures to improve performance.
• Recruit by interviewing and making effective hiring recommendations. Oversee the process to onboard new employees and ensure that it is effective and that it includes payroll document collection and a review of Benefits eligibility.
• Oversee and assist, as necessary, in handling customer issue, complaints or concerns, from a diverse customer population.
• Answer phones during busy season or manpower shortages.
• Other duties as assigned.

Education and Experience:

• Accounting or Finance Degree preferred
• Minimum 5 Years Accounting Experience and minimum of 2 years management, supervisory or leadership experience required

The qualified candidate must also have the following demonstrated knowledge, skills, and abilities:

• Good understanding of GAAP & SOX compliance.
• Good understanding of Idaho Employment Law.
• Demonstrated in previous jobs the ability to follow stated Accounting Policies/control compliance.
• Effectively able to promote change and monitor new processes.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Capable to maintain confidentiality of Human resource and other sensitive data.
• Proficiency with Windows, MS Office Suite (specifically Excel) and Internet Explorer required.
• Strong demonstrated time management and problem solving skills.
• Ability to work in a demand service, fast paced, multitasking environment both as a Team and Independently.