Contact Representative (Information Intake)

Your application will be evaluated on the following Core Competencies :

1. Ability to communicate effectively, both orally and in writing.

2. Knowledge and experience using MS Word, MS Excel and MS PowerPoint and other software.

3. Knowledge of the laws regulations, procedures and policies as they relate to discrimination in employment

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps,

AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps

build critical competencies, knowledge and skills and can provide valuable training and experience that translate directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

• EEOC will not pay travel, transportation and relocation expenses.
• A background investigation is required and continued employment is contingent on completion of that process to determine suitability for federal employment.
• This is a Bargaining Unit position.
• May be required to successfully complete a probationary period.

As identical vacancies are identified; additional selections may be made from this announcement.

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/

It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual’s employment experience will be used only to determine the person’s qualifications and to assess his or her relative level of knowledge, skills and abilities. Although an individual’s personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.

Serves as EEOC’s frontline point of contact to the public for related to the anti-discrimination laws and regulations enforced and administered by the EEOC. We are the frontline contact for individuals and/or representatives seeking information regarding their equal employment opportunity rights, benefits, privileges and entitlements under the laws and regulations enforced by the EEOC, by providing initial customer assistance, guidance and support to the EEOC process.

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job.

Applicants applying under Delegated Examining (all U.S. citizens) procedures will be rated under EEOC’s Category Rating and Selection Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement. If you meet the minimum qualifications, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your score may be lowered and/or you may be excluded from consideration for this job. If it is determined you meet minimum qualification requirements, your application will then be placed in one of three categories: Best Qualified, Well Qualified, or Qualified. Within these categories, applicants eligible for Veterans’ Preference will receive selection priority over non-veteran preference eligibles. The candidates placed in the Best Qualified category will most likely be forwarded to the selecting official.

Eligibility – Spousal Preference

Federal agencies can use the military spouse non-competitive hiring process to fill positions on either a temporary or permanent basis.

You’re eligible if you are:

Relocating with your spouse under Permanent Change of Station (PCS) orders.

A spouse of a service member who is 100% disabled due to a service-connected injury.

A spouse of a service member killed while on active duty.There are time limits on your eligibility.

You’re eligible for two years from the date on your spouse’s PCS orders.

You’re permanently eligible from the date on your spouse’s documentation indicating his or her disability or death.

You are no longer eligible if you remarry.You must meet certain criteria for each of these eligibility categories. Learn more about the specific criteria for military spouses.

Your eligibility does not entitle you to a job within the Federal Government. You must still apply and meet qualification standards and additional requirements, such as a background investigation.

Background checks and security clearance