Hotline: 678-408-1354

Collector I Orlando Call Center

POSITION DESCRIPTION: This position is responsible for collection activity for all pending accounts. Activities include collections, transaction processing, down payment posting, postdate extensions and securing additional documentation when necessary to complete accounts.

This representative is responsible for complying with all Federal and State laws and regulations as well as internal policies and procedures.

ESSENTIAL DUTIES AND TASKS (up to five):

1. Secure missing documents or authorizations forms to complete account.

To ensure accounts are completed in a timely manner.

2. Identify accounts that require additional research or skip tracing to be contacted and take necessary action to ensure the account is handled in a timely fashion.

3. Accept phone calls from owners regarding down payment or other account questions while in pending status

4. Communicate with owners and make every effort to collect past due balance in full. Coordinate new arrangements to complete accounts in a Daily basis.

5. Keep owners informed of the status of their account on every detail during communication and properly notate each account

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

EDUCATION and/or EXPERIENCE

High School Diploma or GED equivalency required

Previous telephone, customer service and/or office experience preferred

Minimum of 6 month collections experience within banking or timeshare industry preferred

Minimum of 6 months cash handling experience preferred

Must be able to read, write and speak English

Bilingual is a plus

QUALIFICATIONS

  • Must exhibit keyboard proficiency.
  • Must be self-sufficient and a self-starter.
  • Must possess good communication skills.
  • Must be detail oriented with high level of accuracy.
  • Must have ability to handle multiple tasks and balance priorities.
  • Carries out any reasonable request by management and/or team members as needed.
  • Must be detailed orientated, self-motivated and disciplined.
  • Requires moderate supervision in most tasks.

PHYSICAL DEMANDS While performing the duties of this job the employee may be required to sit or stand for extended periods of time. Will be required to bend, twist, reach, push, pull, and operate office machinery. Must be able to lift up to thirty pounds. Specific work assignments may change without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

WORKING CONDITIONS

The majority of work will be performed in a climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperature on occasion.

WORK SCHEDULE/HOURS

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to work outside of departmental operating hours. Full availability Mon-Sun 8am-8pm

Job Type: Full-time

Salary: $12.00 /hour

Job Location:

  • Orlando, FL

Required education:

  • High school or equivalent

Required experience:

  • Cash Handling: 1 year
  • Collections: 1 year
  • Call Center: 1 year
  • Time share: 1 year

Contact Us

Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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