Client Services – Business Analyst

Essential Duties:
Execute the onboarding of data exchange and EDI clients

Interface with clients to understand their business needs, gathering required spec­i­fi­ca­tions, file layouts and test data and mapping data to and from standards

Manage projects from start to finish

Interface with in-house programming staff and contact client trading partners, managing imple­men­ta­tion from testing phase through production

Provide on-going support to clients

Field a steady volume of phone & written client inter­ac­tions related to a wide array of data interchange inquiries

Manage existing customer base, monitoring and responding to data errors

Perform other related duties as assigned by management

Compe­ten­cies:
Analytical Proficiency

Commu­ni­ca­tion Proficiency

Customer Service

Problem Solving

Teamwork

Technical Capacity

Supervisory Respon­si­bil­i­ties:
This position has no supervisory responsibilities.

Position Type and Expected Hours of Work:
This is a full-time position. Hours of work and days are Monday through Friday, 8 a.m. to 5 p.m. (flexible).

Travel: No travel is expected for this position.

Required Education and Experience:
Associate Degree from a two-year college or technical school or Bachelor’s Degree from a four-year college or university or equivalent combination of education and experience

Solid supply chain or trans­porta­tion & logistics industry knowledge

Fluency with EDI X12 standards, partic­u­larly retail & trucking/motor related sets Ex Docs: 210, 214, 990, 204.

5 years of experience in a similar position

Preferred Education and Experience:
CRM software

ERP Systems

POS (Point of Sale) systems

Project Management, Imple­men­ta­tion and/?or On-boarding software tools

TMS (Trans­porta­tion Management Systems)

WMS (Warehouse Management Systems)