Client Relations Coordinator

Job Summary:
Who are we?

Ticketmaster, a proud division of Live Nation Entertainment, is the world’s leading live event high-tech ticketing company selling nearly 455 million tickets each year, supporting over 145,000 events and more than 12,000 clients in 21 countries worldwide. At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else. We are innovators that embrace change and work hard to help others succeed. We believe in open communication and stress accountability, because fans and clients count on us every day. We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.

Why Ticketmaster?

A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you’ll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment. See and hear more about why you should consider joining our rock-star team: recruiting video

The Role:
The Client Relations Coordinator position will play a crucial role for Ticketmaster’s OnTour team, in the company’s continued evolution in the live entertainment industry. Ticketmaster’s OnTour team is the company’s artist facing department, tasked with building Ticketmaster’s relationships with the artist community, along with informing artists’ teams and acting as a resource to those teams to help them maximize ticket sales, marketing and drive incremental revenue throughout their tour cycle. The Client Relations coordinator will play a critical role in maintaining a solid foundation for the expanding OnTour team, and identifying potential areas of growth with both new and existing clients. The qualified candidate will have demonstrated an understanding of the live music industry.

Responsibilities:
Client pitch support – customize client presentations using PowerPoint. Research and provide key points for development of program one-sheets. Manage ongoing maintenance of client-facing materials as offers evolve.

Monitor weekly sales of tours, gather performance metrics and create easily reviewable documents.

Provide secondary tour support by facilitating setup of offers including creation of illustrative mocks for clients and assistance with contract development and execution.

Manage creation and delivery of tour recap reports. Collect and analyze tour data from multiple reporting sources, preparing data in a presentable format and work with design to create the final client-facing report. Manage internal approval process.

Own client on-boarding for Ticketmaster’s client-facing tools. Facilitate setting up accounts, providing client tutorials, training documentation and fielding questions. Trouble-shoot issues and spearhead initiatives for the OnTour team. Develop product adoption strategy with marketing team.

Maintain client relations database in Salesforce. Responsible for contract entry and ongoing updates to current records. Work with Salesforce product team on standardization of data. Run various reports weekly.

Social media content – work with Client Relations and Marketing team to identify and create engaging social media posts for B2B channel based on weekly tour launches and artist content. Focus on organic growth and client engagement.

Work with cross-functional groups, including, but not limited to, marketing, finance, event operations, legal, product teams, data teams, etc., to initiate and execute ah-hoc projects within the constraints of tight, and often fluid, time deadlines

Assist in generating and delivering internal and external reports to appropriate parties, including monthly reports to showcase department wins.

Handle administrative departmental functions and information gathering, as needed

Various other similar tasks as they arise

Qualifications

Self-starter, with a bias toward action and execution

Passion for music

Must be proficient in Excel, Powerpoint, Word and Outlook. Salesforce experience a plus

Must be able to think through, evaluate and solve problems logically and efficiently.

Must have exceptional organizational skills and meticulous attention to detail.

Must conduct all matters and communications in a professional and courteous manner as a representative of the company.

Must be motivated with a positive, “Everything is possible” attitude.

Must be a proactive problem solver, instilled with a sense of urgency for projects large and small.

Good interpersonal skills, and ability to work effectively with a range of people and personalities

Internet Savvy with strong research skills

Data analysis experience and familiarity with Omniture or Google Analytics is a plus

Exhibiting characteristics of integrity, honesty, discretion, loyalty and kindness to peers

An understanding of marketing (especially digital and social media marketing) for music artists is a huge plus

Bachelor’s degree and 1 – 2+ years of music industry experience

Previous experience or internship at a music label, management company or talent agency preferred

If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.