CHARGE SISTER

To plan, organise, lead and control nursing and associated administrative activities and functions within a designated area.

KEY RESPONSIBILITIES

Supervises/ensures implementation and compliance to relevant protocols, working instructions, SOP’s, including LEAN principles, with regard to all nursing processes and practices.

Plans and performance manages the activities of own staff.

Ensures that shift handover routines take place in accordance with relevant work instructions.

Trains and develops own staff to ensure they have the skills required by the organisation and are able to achieve their performance objectives.

Ensures equipment maintenance (including printers, computers and point of care instruments), asset management and procurement of goods to promote the most effective utilisation of resources, optimisation of stock levels and reduction of costs at all times.

Liaises with customers in order to resolve service related issues, address non- conformances, maintain a positive image of the organisation and promote the services of Lancet laboratories.

Participates in regular meetings with regional nurse manager to report on operational matters and discuss progress on agreed plans and goals.

Manages the correct application of quality assurance and health and safety processes and procedures on site to ensure corrective actions are taken as required.

Performs assigned tasks in preparation for annual internal and external quality control audits in accordance with agreed plans and timeframes.

Prepares and presents regular reports on operational matters including staff overtime, leave approved, stock orders verified, non-conformances and handling of customer complaints in accordance with relevant protocols and reporting templates.

Ensures that logging and resolution of customer complaints as well as non-conformances are recorded.

Oversees the provision of pre- and post- HIV/ Aids counselling for patients at designated sites in accordance with relevant protocols.

Supervises cashiering and banking processes in accordance with relevant protocols.

Performs all phlebotomy functions as required.

CHALLENGING DEMANDS OF THE JOB

The typical demands of this job are the following:
Dealing with patient/ client fears, expectations and irrationality (i.e. fear of needles and injury and/or contamination, negative test results, misconceptions or over confidence about phlebotomy procedure, exhaustion, etc.);

Below standard quality of newly qualified nursing/ phlebotomy staff available for recruitment into the organization;

High staff turnover of nursing staff, particularly young nurses/ phlebotomists;

Risk of error in the job which may result in misdiagnosis or fatal contamination;

Consistency in achieving stringent turnaround and performance targets in an environment that is characterised by high volumes and no tolerance for error;

Cost effective utilisation of all resources;

To be vigilant and take timeous corrective action;

Physically demanding job with long working hours;

Lack of “personal space” due to limited physical space in laboratory areas/ sites – this also poses challenges when privacy is required in the case of staff discipline and counselling processes or dealing with irate customers;

Keeping abreast with technical knowledge and changes on the job.

REQUIRED EXPERIENCE

2-3 Yrs Relevant Working Experience

EDUCATION AND QUALIFICATIONS

Drivers licence

Relevant degree or diploma

SANC Registration

DECISIONS AND JUDGEMENTS

The post holder has full authority and discretion with regard to making decisions on operational matters within agreed guidelines. All matters with a financial implication must be consulted with the regional nurse manager. The post holder is expected to give instructions and/ or implement corrective actions.

RELEVANT JOB KNOWLEDGE

Anatomy, physiology and medical terminology relevant to medical pathology

Laboratory information systems

Medical ethical guidelines in the medical pathology fields

Organisational policy procedures

Phlebotomy procedures and processes

COMPETENCIES REQUIRED TO DO THE JOB

Ability to cope with nervous / distressed patients

Ability to handle sensitive and confidential information

Ability to work as part of a team & in a pressured environment

Administrative skills including attention to detail

Communication & Customer orientation

Empathy & Flexibility

Interpersonal and Leadership skills

Planning and organising

Professionalism & Self-management

HOW TO APPLY:
E-mail the following documentation to – Anessa.gibson@lancet.co.za

CV

Copy of Matric Certificate and Qualifications

Copy of ID document

Copy of HPCSA registration

Valid Tax registration number

Please Quote REFERENCE: Midstream Med clinic Charge Nurse on Application

Should you not receive a reply within 2 weeks of the closing date, please consider your application as being unsuccessful.

BACKGROUND/ASSESSMENTS AND CRIMINAL CHECKS WILL BE CONDUCTED ON ALL SHORTLISTED APPLICANTS.

SHOULD YOU NOT RECEIVE A REPLY WITHIN 2 WEEKS OF THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS BEING UNSUCCESSFUL. BACKGROUND/ASSESSMENTS AND CRIMINAL CHECKS WILL BE CONDUCTED ON ALL SHORTLISTED

APPLICANTS

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Lancet shall apply the principles as set out in its Recruitment & Employment Equity Policy and other associated policies and procedures.

Incomplete applications will be not be considered.

Relevant references, background checks and assessments will be conducted on shortlisted applicants.

Should you not receive a reply within 2 weeks of the closing date, please consider your application as being unsuccessful.