Business Intelligence Analyst / BA Analyst

The Business Analyst is responsible for facilitating and/or supporting key high-level business and IT projects. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Provides analysis and support to the project management office (PMO) team.

DUTIES AND RESPONSIBILITIES:

Assists in the implementation of projects for various business technologies, such as a claims or policy administration, CRM, membership management or accounting systems.
Analyst would be responsible for working with business users, IT, external consultants, and technology system vendors
Assist in defining, documenting and articulating the business case for new technology systems
Meet with business users to document and analyze business requirements to ensure the requirements are appropriately organized, simplified, and communicated
Work with business users and external consultants/ vendors to analyze existing requirements and design future-state requirements that appropriately balance current-state requirements with available system functionality
Once technology system vendor builds and implements system, trace system functionality back to defined requirements
Work with business users to adequately test system once built
Work with system vendor to fix issues identified during testing
Ensure system training is rolled out effectively and users are ready for Go-Live
Facilitate internal meetings with business users and IT to review and approve system vendor deliverables (such as design documents, test scripts, training manuals, etc.)
Monitor system vendor budget and progress against deliverables and timelines
Assists in implementing projects geared towards reporting
Conduct meetings with key business users to define and document management reporting requirements
Work with other Business Analysts or Developers to build management reports and dashboards and retire reports not in use
Work with business users, Business Analysts or Developers to ensure that all produced reports are adequately quality tested and reconciled before consumed by users
Work with external consultants, Business Analysts or Developers to analyze, design and implement data marts
Assists in implementing performance measurement projects
Development of Key Performance Indicators (KPI) that are balanced to drive more efficient claims administration behavior
Identification of benchmark data from peer agencies and the industry to compare performance
Development of methods/ reports used to measure the KPI’s against the benchmarks

KNOWLEDGE, SKILLS AND ABILITIES:

Motivated problem-solver with advanced analytical skills
Advanced Microsoft SQL query development and reporting development skills
Ability to work collaboratively with internal staff and external consultants/ vendors
Advanced Microsoft Excel skills with ability to effectively use formulas and functions.
Intermediate to advanced Microsoft PowerPoint and Microsoft Access skills
Effective communicator and comfortable presenting in front of internal staff as well as department management
Advanced written and verbal communication, including technical writing skills
Ability to conduct a cost-benefit analysis
Leadership qualities, having the ability to effectively lead other Business Analysts through their tasks or projects
Working with internal staff and external consultants/vendors to plan, coordinate, execute and monitor project activities
In-depth experience with one or more business intelligence reporting solutions
Assist in developing a project’s scope, deliverable acceptance, installation and deployment (for IT projects)